Reservations:
Must be made at least 24 hours in advance for individual treatments and one week in advance for group events. A $50 Deposit OR GROUPON VOUCHER NUMBER is required to schedule an individual appointment and 20% Deposit of the full amount to schedule a group event. If you prefer a male or female therapist, please make your request when scheduling your treatment.
Cancellation Policy:
For individual service we require a minimum of 24 hours. Any session that is missed by cancelling less than 24 hours in advance will be charge a fee of $50. Cancellations for group events must be done at least 72 hours in advance in order to receive a refund. Groupon also require 24 hours cancellation notice, failing to do so will result in voucher 'redeemed' a $50 rescheduling fee will need to be paid before scheduling another appointment.
STUDIO ETIQUETTE:
During all treatments, the body is fully draped, except for the area being worked on. SHOWER BEFORE YOUR TREATMENT, IF POSSIBLE, Robes and slippers are provided. TURN OFF OR SILENCE CELL PHONES, NO ADDITIONAL GUEST ARE PERMITED, The therapist reserves the right to terminate the treatment if he/she feels the client’s behavior is inappropriate and there will be no refunds.
taxes & Gratuities:
for individual appointments, A 18% gratuity is added to the total value of the treatment rather than just the discounted price you paid. a 20% of the total amount will be added for group events. gratuity will NEED TO BE COLLECTED when scheduling your treatment via Zelle, it can be refunded if you are not satisfied with your service, but you will need to let us know within the first 10 min of your treatment, stating that you are not pleased with your service in order to receive a refund. if you have previously rescheduled and charged $50 rescheduling fee is not refunded. IF YOU FEEL THAT YOUR TREATMENT EXCEEDED YOUR EXPECTATIONS AND WOULD LIKE TO TIP MORE, ASK THE RECEPTIONIST FOR AN ENVELOPE AND GIVE IT DIRECTLY TO YOUR THERAPIST. there are 9.75% taxes in products but no taxes on treatments.
